TravelHerd Online Knowledge Base

A powerful online tool to answer TravelHerd users’ questions while working within the application, the TravelHerd Online Knowledge Base, is a click away.

TravelHerd users have a powerful online tool to assist them with questions while using application, the TravelHerd Online Knowledge Base, which is powered by the WordPress for fast and easy searching. Users may access the TravelHerd Online Knowledge Base whilst working within the TravelHerd application, thus maintaining productivity and continuity.

TravelHerd Online Knowledge Base

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The TravelHerd Online Knowledge Base has searchable topics applicable to employees day-to-day use of the TravelHerd application.  The Online Knowledge Base covers many areas of responsibility including Reservations, Database, Sales and Marketing and Accounting, to name a few. Users have commented that they find the Knowledge Base particularly convenient as a “memory-refresher” assisting them while they perform TravelHerd functions outside of their day-to-day responsibilities.

Many clients find the TravelHerd Online Knowledge Base to be a helpful assistant when the training new employees and cross-training current employees on the TravelHerd application.  They find that the Online Knowledge Base’s ease of access  is a functional method to answer many common, and some not-too-common, questions which employees may have during their training. Using the Online Knowledge Base does not require the intervention of supervisory and training personnel; it is available to every TravelHerd user.

Multiple level inventory for scheduled tours

The TravelHerd tours module offers multiple level inventory for scheduled tours based on one of the following inventory types:

  1. Number of persons
  2. Number of rooms
  3. Number of Singles or Twin/Double

Additionally, a single tour can be provided with multiple pricing levels. The nomenclature for the pricing level is controlled by the client. Pricing levels and inventory type can be revised from season to season or ad hoc as required. The scheduled tour inventory set-up details the inventory usage for previously entered tours. In the event of occupancy based inventory, actual inventory is not required for every occupancy type. TravelHerd will confirm from scheduled tour inventory what is available, i.e. twin confirmed, single on request. Online sales of tours book from the same inventory and follow the same inventory rules; the online buyer of a scheduled tour is advised what can be confirmed at the time the buyer makes booking.

multiple level inventory for scheduled tours

With multiple level inventory for scheduled tours, tour inventory is set to zero as soon as the release date has been reached. The release date is set as a number of days  prior to the tour departure date. A more strict online cut-off number of days prior to departure can be set in the TravelHerd company settings. Availability is calculated by counting actual confirmed persons, rooms or occupancy types including temporarily-held persons, rooms or occupancy types booked or in-process bookings made by the internal sales consultants/reservation agents. This ensures that true availability is shown at all times. A TravelHerd report displays temporarily-held inventory booked or in-process bookings made by the internal sales consultants/reservation agents, confirmed inventory as well as tour inventory on request.

TravelHerd can also accommodate tours with shared inventory. These may be Land-only and Land and Air tours or Complete itinerary/Partial itinerary tours. In these situations, TravelHerd allows for shared inventory for the related tours.