TravelHerd Online Knowledge Base

A powerful online tool to answer TravelHerd users’ questions while working within the application, the TravelHerd Online Knowledge Base, is a click away.

TravelHerd users have a powerful online tool to assist them with questions while using application, the TravelHerd Online Knowledge Base, which is powered by the WordPress for fast and easy searching. Users may access the TravelHerd Online Knowledge Base whilst working within the TravelHerd application, thus maintaining productivity and continuity.

TravelHerd Online Knowledge Base

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The TravelHerd Online Knowledge Base has searchable topics applicable to employees day-to-day use of the TravelHerd application.  The Online Knowledge Base covers many areas of responsibility including Reservations, Database, Sales and Marketing and Accounting, to name a few. Users have commented that they find the Knowledge Base particularly convenient as a “memory-refresher” assisting them while they perform TravelHerd functions outside of their day-to-day responsibilities.

Many clients find the TravelHerd Online Knowledge Base to be a helpful assistant when the training new employees and cross-training current employees on the TravelHerd application.  They find that the Online Knowledge Base’s ease of access  is a functional method to answer many common, and some not-too-common, questions which employees may have during their training. Using the Online Knowledge Base does not require the intervention of supervisory and training personnel; it is available to every TravelHerd user.

Profile history and profile date tracking

Profile history and profile date tracking make TravelHerd  profile management easier

Profiles of Travel Agencies, Travel Agents and Direct Consumers are elements of TravelHerd’s profile management module. They are key to your marketing efforts and sales, so being able to view the history of profiles’ additions and revisions, include the dates attached to these actions, is a very important part of profile management.  Profile history and profile date tracking are standard elements of TravelHerd’s profile management.

Simply put, all additions and revisions to profiles are now logged in the profile history within your TravelHerd database. The profile history enables the TravelHerd user to see what revisions have taken place to a profile. Revised profiles display the date and time of the revision and which TravelHerd user made the revision.

Profile history and profile date tracking

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While it is a truism that “change is the only constant”, it can also lead to confusion when there is no history to fall back on.  Fortunately, profile history and profile date tracking in TravelHerd does away with this type of confusion for your staff when dealing with profiles.

All in all, the profile history and profile date tracking elements of TravelHerd’s profile management module provide key practical information for your Sales and Marketing, Reservations, Accounting and Operations departments.

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